Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nirelisshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nirelisshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nirelisshop@gmail.com.
30-Day Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unwashed, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at nirelisshop@gmail.com.
If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return-related questions at nirelisshop@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong product.
Please include your order number and, when possible, photos or videos showing the issue so we can evaluate the situation and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom or personalized products, gift cards, hazardous materials, flammable liquids, or gases.
Please contact us at nirelisshop@gmail.com if you have any questions regarding whether your item is eligible for a return.
Exchanges
The fastest way to receive the product you want is to return the item you currently have. Once the return has been accepted, you can place a separate order for the new item.
If you received the wrong or damaged item, please contact us before placing another order.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
The item must be returned in the same condition in which it was received, unused, unwashed, and in its original packaging. You’ll also need the receipt or proof of purchase.
This right is in addition to our standard 30-day return policy.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will automatically be issued to your original payment method within 10 business days.
Please remember that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at nirelisshop@gmail.com.
Contact
For any questions regarding returns or refunds, please contact:
Nirelis Customer Support
nirelisshop@gmail.com