Refund policy

Returns & Refunds Policy

Our 60-day money-back guarantee
You have 60 days from the day your order arrives to try your NeckLift at home. Use it as often as you like. If it isn't for you, you can send it back for a refund.

How to return an item
1. Email us at YOUR EMAIL HERE with your order number and tell us you'd like to return it.
2. We'll reply with the return address and instructions.
3. Send the item back with everything that came in the box, including the charging cable.
Please don't send anything back before you've heard from us, as we can't match a parcel to an order without it.

Return postage
RETURN POSTAGE LINE HERE

Your refund
Once your return reaches us, we refund you within 14 days to the card or account you paid with. We'll email you when it's done. Your bank may take a few more days to show it.

Damaged, faulty or wrong items
If your order arrives damaged or faulty, or it isn't what you ordered, email us with your order number and a photo. We'll send a replacement or refund you in full, and you won't pay for the return.

Cancelling an order
If you'd like to cancel, email us as soon as you can with your order number. If the order hasn't been sent yet, we'll cancel it and refund you in full. If it's already on its way, you can return it under the guarantee above once it arrives.

Your legal rights
This policy is in addition to your legal rights as a consumer, including your right to cancel an online order within 14 days of receiving it. Nothing here limits those rights.